Kindly follow these four steps if your account gets suspended as soon as you register at clickworker:

1.  Don't panic!


New accounts run through a series of automatic security checks to make sure that the personal data is correct and there are no double accounts, which are not allowed by our terms & conditions. If those checks find suspicious data, the account is temporarily suspended and an email is sent out to inform you about the circumstances of the suspension. 


2. Contact our support team.


Create a new support ticket and select the following topics:
Suspension > Why is my account suspended? 


Our team will then check your case and provide you with the reasons for the suspension. In order to get the account reactivated, we may ask you to send us some additional information. It can be a few documents or an explanation from you about the case. The documents that we may ask differ based on the individual reasons your account has been suspended. It can be a document to prove your identity, residence, phone number, tax information, or several of those.



3. Send us your documents.

If you have been asked to provide some documents, please gather all the required documents and attach them to your answer to the ticket in the given period of time.

4. Please have patience.


Your documents will be manually checked and verified by our team. This can take up to 14 days, depending on the amount of tickets that are in the verification queue. Once your documents have been reviewed, our team will let you know about the outcome. If possible, they will reactivate your account or might request further documents.

Please do not create new support tickets in the meantime. They will only be merged with your existing one and will not speed up the verification process.

Thank you for your cooperation!