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FAQ
Registration and login
19
How to register?
Do I have to provide my real name / address to register?
Is it possible to work for clickworker from many countries all over the world?
Can I work for clickworker while I am away from my home country?
My account has been suspended immediately after I registered
View all 19
Account
10
I want to add or change languages in my profile
My native language is not available for selection
I cannot verify my phone number
Can I change my email address and my user name?
How can I change my date of birth in my user profile?
View all 10
First Steps
6
What happens when you sign in for the first time?
Why do I have to fill out my profile with accurate information?
I cannot exit the language skills page.
How should I specify my language skills?
The system has notified me that my profile is not complete.
View all 6
Invoicing and Payment
20
How do I get paid for my work?
What do I have to do to receive payment from clickworker?
What payment options do I have?
How much will I be paid?
How does the payment process work?
View all 20
UHRS
30
What is UHRS?
"Your access to UHRS is temporarily disabled" - What does that mean?
"Your UHRS account is not active" What does that mean?
How does UHRS payment work?
How do I sign into UHRS?
View all 30
Jobs
17
Why aren’t there any jobs available for me?
What does the link “Hide this job” mean?
How much time have I got to complete a task?
Do I have to process all of the jobs that are displayed?
Will I suffer negative consequences if I skip jobs?
View all 17
Mystery Store Visits
5
Essential Tips for Successful Store Visits
Tips for Capturing Photos Efficiently
How to Avoid Being Asked to Leave by Staff - Useful Tips from Our Top Mystery Shoppers
Optimal Times for Store Visits
Planning Your Store Visit Route
Assessments
5
Can I repeat a failed assessment?
Why is assessment X not available in my Workplace?
An error occurred at the end of my assessment
My assessment score only shows 0%
I faced a (technical) issue during the assessment.
Help / Contact
4
How do I contact support?
How do I create a support ticket correctly?
I'm facing a Captcha issue and cannot send my ticket.
Ombudsman
