There could be several reasons why you haven't received an invoice yet. Please check the following:
1. Minimum Payout Amount Not Reached by the Start of the Bill Run
Your payable balance must exceed the required minimum amount for your selected payment method by the start of the bill run. If your payable balance is lower than the minimum, you won't be included in that bill run.
| Payment method | Minimum Payout Amount |
| PayPal | €10 |
| Payoneer | €/$20 |
| SEPA | €10 |
| ACH | $10 |
| Direct bank transfers to non-EU countries | €20 |
Example: If you're using PayPal (minimum €10) and your payable balance is €9.50 on Wednesday (when the PayPal bill run typically starts), you won't be included in that bill run.
Learn more about the payable balance here.
2. Missing Tax Details
Ensure you've provided all required tax details in the "Payment details" section of your account (Learn how to provide your tax details here).
3. Incomplete Payment Details
Double-check that your payment details are complete and accurate, including:
- Your PayPal account is verified/confirmed.
- Your Payoneer account is properly connected, and the clickworker funding source is linked to an active bank account.
4. Payment Temporarily on Hold
Your payment may be on hold due to one of the following reasons:
5. Bill Run Not Completed
The bill run is a multi-step process, which is described in detail here. By Saturday, the invoice should appear in your account, indicating you've been included in that bill run. After that, it may take an additional 3-5 business days for the payment to reach your bank/PayPal/Payoneer account.
If you've checked all these points and none of them apply, please contact our support team for further assistance. If you’ve already done that and received a response from us containing this article, please simply reply to our email within the next 72 hours.