To prevent failed payments to unverified PayPal accounts, we added a feature to the "Payment Details" section in your workplace. It checks whether your PayPal account is verified and, therefore, enabled to receive our payments or not.
This feature is mandatory. All Clickworkers who use PayPal as their payment method have to go through it if they want to receive payments from us. It is simple to do and takes only a few seconds.
To enable your PayPal payment, please go to the "Payment Details“ section and validate your PayPal address by clicking on the blue "Confirm your PayPal account" button:
Please bear in mind: Your PayPal account needs to be verified on PayPal first. If you receive an error message during validation, please get in contact with PayPal to verify your PayPal account and afterward repeat the validation on clickworker once your PayPal verification has been confirmed by PayPal itself.
If you have already verified your PayPal account, but the confirmation process on clickworker is still not working...
In rare cases, the automatic validation is not successful. This can be manually overruled by the support team but in order to do so, we need your assistance. You can help us manually validate your account using either one of the following two options:
- Option 1 (preferred): Go to paypal.com and log in to your PayPal account. Take a screenshot that shows your PayPal account has either a bank account or a credit card connected to it. Send that screenshot as a reply to your support ticket.
- Option 2: Send an email to PayPal Customer Support and ask them to confirm that your account is actually verified and able to receive payments. Once you've received this confirmation, please send a screenshot of it as a reply to your support ticket.
Once we have received the necessary proof, we will manually validate your PayPal account and unlock it for payments.
(!) IMPORTANT: In order to avoid failed payments via PayPal, please make sure your PayPal account matches the following requirements: PayPal KYC Issues and how to fix them