The status "Payment stopped" = Yes can only be adjusted by the clickworker support team.
It is usually set, when at least one of your payments failed in the past or there is an investigation ongoing.
If you have already opened a support ticket because of a KYC-issue, missing payment or something else and you have not yet heard back from us, there is no need to take any action. Re-sending your missing payment or checking your sent in documents is done manually and will take some days.
If you have not sent a support ticket yet, please check out the following article first and make sure to add all requested documents:
Help, my payment is stopped! Print
Modified on: Mon, 24 Jan, 2022 at 10:12 AM
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.