If a new invoice is visible in your Clickworker account, the ACTUAL PAYMENT may arrive:

for PayPal - by Saturday morning CET at the latest;

for Payoneer, SEPA, ACH, and direct bank transfers for non-EU countries - within 5-7 business days after the end of the bill run as the time frame for international transfers differs from bank to bank.


If the payment does not reach your account after the mentioned period, it may have occurred due to one of the following reasons:


1. Incorrect Payment Details

Double-check your payment details and adjust them if you find any typos or mistakes.


2. Payment Not Received via PayPal

If you did not receive your payment via PayPal then, most likely, it was rejected by PayPal. Payments may be rejected in the following cases:

2.1 Your PayPal account is not KYC verified and/or not eligible to receive payments in euros.

2.2 You haven't claimed the payment within 30 days.

2.3 You have reached the receiving limit on your PayPal account.

If any of the above situations apply:

  • Contact PayPal customer support and ask them to confirm that your account is KYC verified and enabled to receive international payments in euros.
  • After receiving the confirmation, take screenshots of the confirmation and attach them 


Learn more about resolving PayPal payment issues here.


3. Payment Not Received via Payoneer

If you received an invoice but no payment in your bank account via Payoneer, check if the payment appears on your Payoneer account with the status pending:

  1. Contact Payoneer support to clarify any issues with your bank account or Payoneer account and resolve them, if there are any.
  2. If there are no issues, the payment may be pending due to the Payoneer's withdrawal threshold of $/€50. We recommend using a bank account in your country's official currency to avoid this threshold. If your bank account is not in your country's official currency, payments below $/€50 will remain pending until the total of upcoming transfers from us exceeds $/€50 within the next 45 days. If it doesn't happen, the payment gets cancelled. Using a bank account in your country's official currency can avoid delays.
  3. Payoneer support can assist you in changing your bank details and associating the clickworker funding source with them. Just ask them to send you a link to re-add your bank details and send the pending payment to you.

If the status of your payment is already cancelled, it means that the 45-day period has elapsed, and the payment was cancelled by Payoneer and returned to us. In this case, please follow the steps described in points 2 and 3 above.


4. Payment Not Received via Direct Bank Transfers (Non-EU Countries)

If you reside in a non-EU country and use direct bank transfers, ensure your bank account allows SWIFT transfers in the official currency of your country and is opened in a bank within your country of residence.

Example: If you live in Nigeria but use a bank account opened in a financial institution based in the UK, or your bank account only allows NIP (domestic) transfers or your bank account allows only SWIFT transfers in euros, but not in naira, you will encounter issues receiving payments.


If any of the above reasons apply to your situation, please create a new support ticket and let us know about the issue. If you’ve already done that and received a response from us containing this article, please simply reply to our email within the next 72 hours.


! IMPORTANT !

In all cases where your payment has to be reinitiated manually by the support team, please note that since it's a manual process, it may take a few weeks. Therefore, we strongly encourage you to double-check the correctness of your payment details and ensure they meet all necessary criteria before the start of the bill run. More information about the requirements can be found here.