If an error occurs right at the end of your assessment and the overview of the completed assessments show a score of 0%, most of the time this is nothing to worry about. It just means that our system was unable to calculate your final score right away and simply takes a little more time to process your answers and to come up with your result.

Usually, your score will adjust itself within a day. Just wait 24 hours and then check the score again. Most of the time, you will then see your real final score. 

If 24 hours have passed and you still see a score of 0, please contact us and choose the following topics:

If you’ve already sent us a ticket, and have landed at this FAQ as a result, please simply reply to the email we sent within the next 72h saying the article didn’t solve your issue.