Having an active clickworker account requires a mobile phone or a tablet and our clickworker app installed on it. You cannot access the clickworker workplace without it, you need the app to confirm 2-factor authentication (2FA).

2-factor authentication is a mandatory security measure to protect your account and data from unauthorized access and to ensure the legitimacy of your access. When you want to access the Workplace via a web browser (Chrome, Firefox, Safari, Edge, etc.) you need to confirm that login request from a different device (your mobile phone/tablet). It will not be requested at every login, but when a certain amount of time has passed after your last successful authentication.

When that check is necessary, you will see a message on your screen asking you to check your clickworker app for a confirmation message. From that moment, you have 5 minutes to open the app, go to the notification area, and confirm the login request. (After doing so, the browser login process will continue and your workplace will load automatically. If you do not confirm within the requested time frame, the confirmation will run into a timeout, and you will have to request another one on the login screen of your browser.

If you have allowed the app to send you push notifications, you will see a push notification appear on your screen without the need to first start the clickworker app, and a click on this will automatically open the app and confirm the login request.

Please note: In rare cases, the confirmation login can be already timed out when it arrives in your app. If that happens to you, check the date, time, and timezone on both your smartphone/tablet and your PC and make sure that they run synchronized (are set to the same date, time, and timezone). If that is not the case, please adjust and then try to repeat the confirmation process.