If you got an invoice, but did not receive the amount in your PayPal account, there might be an issue with the settings of your PayPal account.

There are several possible reasons for this.
The most likely reason is that your account has not yet completed the KYC procedure to enable the reception of international payments. In this case, we advise you to complete the KYC procedure as soon as possible. You can find additional information about it via the link below. If you do not know how to do that, please get in touch with PayPal customer service for additional help.


The second thing to ensure is that your account is NOT limited to paypal.me payments. You need to enable "normal" PayPal payments to your account.

The third thing to check is that your PayPal accounts accepts international payments in EURO. It is not sufficient to enable payments in US Dollar or other currencies. Euro payments need to be enabled.

Let us know by answering to your support ticket once your account can receive international payments and attach proof that you have adjusted your account according to the above issues. We will then repeat the payment of the missing invoice.

The evaluation of your sent in data might need some time. Please check out further information about it here:

Help, my payment is stopped!