Workplace Support

Registration and login 19

• How to register?
• Do I have to provide my real name / address to register?
• Is it possible to work for clickworker from many countries all over the world?
• Can I work for clickworker while I am away from my home country?
• My account has been suspended immediately after I registered

View all 19

Account 10

• I want to add or change languages in my profile
• My native language is not available for selection
• I cannot verify my phone number
• Can I change my email address and my user name?
• How can I change my date of birth in my user profile?

View all 10

First Steps 6

• What happens when you sign in for the first time?
• Why do I have to fill out my profile with accurate information?
• I cannot exit the language skills page.
• How should I specify my language skills?
• The system has notified me that my profile is not complete.

View all 6

Invoicing and Payment 21

• How do I get paid for my work?
• What do I have to do to receive payment from clickworker?
• What payment options do I have?
• How much will I be paid?
• How does the payment process work?

View all 21

UHRS 30

• What is UHRS?
• "Your access to UHRS is temporarily disabled" - What does that mean?
• "Your UHRS account is not active" What does that mean?
• How does UHRS payment work?
• How do I sign into UHRS?

View all 30

Jobs 17

• Why aren’t there any jobs available for me?
• What does the link “Hide this job” mean?
• How much time have I got to complete a task?
• Do I have to process all of the jobs that are displayed?
• Will I suffer negative consequences if I skip jobs?

View all 17

Mystery Store Visits 6

• Essential Tips for Successful Store Visits
• How to Avoid Being Asked to Leave by Staff - Useful Tips from Our Top Mystery Shoppers
• Tips for Capturing Photos Efficiently
• Payment Process for Mystery Store Visit Jobs
• Optimal Times for Store Visits

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Assessments 5

• Can I repeat a failed assessment?
• Why is assessment X not available in my Workplace?
• An error occurred at the end of my assessment
• My assessment score only shows 0%
• I faced a (technical) issue during the assessment.

Help / Contact 4

• How do I contact support?
• How do I create a support ticket correctly?
• I'm facing a Captcha issue and cannot send my ticket.
• Ombudsman